" Workplace 4 skills" training course

Very often, in both work and personal relationships, there are situations when we need additional skills to solve the situation in a positive way. Sometimes we want to read the other person's mind or understand what feelings the interlocutor is having while talking to us.

Today, in the third decade of the 21st century, companies and organizations are facing serious challenges. In order to perform at your best in the job market, you need to keep up with the times and constantly develop and improve your skills. This course is aimed at training you, helping you become an unbeatable negotiator, business consultant, popular manager, an individual who emerges from any situation as a winner, or just a person who, thanks to his skills, will be able to influence the interlocutor and ensure steady progress for both himself and the organization.
At the heart of the course are the 4 most important tools: communication, cultural intelligence, leadership and negotiation/neuro-linguistic programming (NLP) training. By mastering these tools, you will be the most skilled and flexible specialist in the field, you will be able to perform the most accurate analysis, develop new and modern visions, give reasoned advice, and record personal growth.

Course plan

The course consists of 4 main modules.
Module 1: Communication skills and feedback
Module 2: Cultural Intelligence and Leadership in Business
Module 3: Negotiation skills
Module 4: "MLP for business and personal growth"

Course content
Below you will find a description of each module, the content of the delivered material and the expected results.

 Module 1: Communication skills and feedback

There is a common belief that words are mightier than the sword.
This is a proven fact many times. For humans, words are more than just a means of communication. More often than not, our behavior and non-verbal expressions speak for us.

Through direct speech, we form and express our thoughts, but in non-verbal communication, our task is to understand the other person's thoughts without words. Body language is a great way to understand what others are thinking or feeling.

Our daily work and non-work interactions are actually full of hidden, non-verbal cues, so identifying them will help you navigate and communicate more effectively.

The course is based entirely on scientific research and aims to teach people to read non-verbal behavior and improve their own skills through practical advice.

Topics:

• Methods and types of communication
• Classification and process of communication
• Barriers to effective communication
• Different types of feedback
• Hand movements
• Handshake and posture in business life
• Personal space and the relationship between foot positions and mental performance

Module 2: Cultural Intelligence and Leadership in Business
In the current stage of globalization and world development, when we are in the newest era of technology and development of human mind, cultural intelligence plays an important role. Today, in every organization and in the labor market in general, employees with a high level of cultural intelligence are of exceptional importance. They are indispensable in bridging the gaps and gaps in knowledge. It is these employees who introduce their colleagues to different cultures, help establish interpersonal connections, and create smooth interpersonal relationships in a multicultural workforce.

Topics:

• Cultural intelligence and the onion diagram
• The cultural intelligence model
• Cultural intelligence in business

Differences and similarities between emotional intelligence "EQ" and cultural intelligence "CQ".

 Module 3: Negotiation skills

Entrepreneurship is currently a very popular phenomenon all over the world. People strive to realize their ideas. Along with all this, business is full of various challenges as companies compete for market share while it shrinks in some areas.

To achieve serious success in today's competitive business environment, large and small companies need a number of powerful tools, the use of which will create an opportunity to invest the full potential of the organization's employees for the benefit of the organization's development. Both for personal growth and to have a competitive position in the labor market, as well as to make serious progress in business, mastering communication and negotiation tools and using them purposefully is paramount.

As a result of this course, you will master effective negotiation techniques and will be able to create a "Win-Win" situation during any negotiation. The main goal is to develop the participant's negotiation skills and to impart knowledge and skills that will help to conduct effective negotiations and achieve success in the business environment.
 

Topics:

• Best Alternative to a Negotiated Agreement (BATNA)
• Worst Alternative to Negotiated Agreement (WATNA)
• Target point
• Resistance point
• Zone of Potential Agreement (ZOPA) or Bargaining Scope
• Interest vs. Positions
• Distributive/Zero Sum negotiations
• Integrative/Non-Zero Sum negotiations

Module 4: MLS for business and personal growth

MLS is defined as the art and science of communication. It teaches how to empower yourself and achieve success. Neuro Linguistic Programming (NLP) shows how we think, communicate and generally behave. MLS tools give employees real opportunities to leverage their competitive advantage.

The application of the techniques included in the MLS is the basis for persuasive and successful negotiations.

Topics:

• NLP Fundamentals of Neuro-Linguistic Programming
• Conscious mind and subconscious mind
• "The Model of Life" at the National Academy of Sciences
• Meta model
• Designing a good result

🔼Prerequisite: There are no prerequisites for the cours
🔼 Language: Armenian
Final test (duration 30 minutes). At the end of the course, participants will be tested.
🔼Certification: Certified certificate after successful completion of the course.
🔼Duration: 12 lessons / 24 hours
🔼Participation fee
650.000 / 3 months mentor coaching, personal training

Module 1:

• You will get basic knowledge about communication skills.
• You will master the communication process and classification.
•  You will be able to apply theoretical knowledge in practice in different life situations.
•  You will use body language to strengthen negotiation skills.
•  You will be able to distinguish the characteristics of body language according to different cultures.
•  Master the secrets of effective communication.
   

 Module 2:

•  You will get basic knowledge about cultural intelligence.
• Identify aspects of culture.
• Master the Personal Cultural Intelligence Tool (CQ).
• You will develop the skills to influence the performance of employees and organizational results.
• You will be able to develop the four core competencies of CQ.
   

 Module 3:

• You will master the tools and methods of effective negotiation.
• You will learn how to use the algorithm to create a "Win-Win" situation with partners and customers.
• You will learn techniques for achieving predefined goals through negotiation.
   

 Module 4:

• Basic knowledge of neuro-linguistic programming skills will be acquired.
• They will learn the secrets of staying motivated and controlling behavior in difficult situations.
• Will master the life planning skills of the model.
• Will be able to develop their own plan, which is necessary for the future.